Eicra Realestates CMS provides free support to all clients. Below you will find multiple ways to find answers to your questions.
Please ensure your web host or server meets our requirements.
New: We now offer paid premium support which includes many advantages over normal support.
Installation Guide
Documentation on software use.
Updated regularly.
Join the community of Eicra Realestate owners!
Take part in helpful discussions.
Marketing and business tips.
Submit a ticket and receive professional assistance.
Track ticket responses and dialogue.
View articles, troubleshooters, news, and more!
Contact us via our contact form for a response via email.
What is the SLA (Support Level Assistance) for critical security or support issues?
If there is a security or other critical support issue with our software, we will release a fix within 24 hours of the issue being reported to us.
What is included with the support, what is your approx response time?
Email based support for all of our product suites the same day during normal business hours except Friday from 9am - 9pm GMT (+6) except on Public Holidays. Here is a short overview of our support plan:
Availability
Business Days in a weeks
06 days
Weekend
Weekly holiday
Friday
Time Zone
12 Hours in a Day (GMT +06 )
From 09 AM - To 09 PM
Speed of Response
Average response Time in business hours
12 Hours
Communication
Preferred communication method
Mail & Support tickets
Community
Vast documentation, forums and knowledgebase
Self Service
Discouraged
3rd party communication media
Skype , Messenger etc.
Do you offer support outside of your normal support coverage?
Yes, for customers with extended support contracts. Please contact [email protected] for more information.
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